Privacy Policy

BCT Luxury and BCT Coach and Chauffeur Hire provide chauffeur-driven transport, booking support, and customer service for private, corporate, and event travel. This privacy policy explains how we collect, use, and protect personal information when you browse our website, submit an enquiry, request a quotation, or book our services.

If you have questions about this policy or about the way your information is handled, you can contact us using info@bctcoachandchauffer.co.uk or by calling +44 121 517 2474.

We may collect information you provide directly, including your name, company name, phone number, email address, pickup and destination details, passenger requirements, booking preferences, and any notes you include in an enquiry or reservation request.

We may also collect technical information from your use of the website, such as device type, browser type, pages viewed, referral source, and general usage data that helps us improve site performance, security, and customer experience.

We use personal information to respond to enquiries, prepare quotations, manage bookings, coordinate journeys, communicate service updates, provide customer support, prevent misuse of the site, and maintain internal business records.

Where appropriate, we may also use your details to follow up on an unfinished enquiry, improve our services, or meet legal, regulatory, insurance, accounting, and operational obligations connected to chauffeur transport and business administration.

We only share information where it is necessary to operate the service, such as with chauffeurs, dispatch staff, payment providers, technology providers, or professional advisers who support our business. We do not sell your personal information.

We retain information only for as long as reasonably necessary for booking management, customer support, record keeping, compliance, fraud prevention, and legitimate business needs. Retention periods may vary depending on the nature of the enquiry or booking.

Depending on the laws that apply to you, you may have rights to request access to personal information we hold about you, ask for corrections, request deletion, object to certain processing, or ask us to limit how information is used.

To make a privacy-related request, contact us at info@bctcoachandchauffer.co.uk. We may need to verify your identity before completing a request, and we may retain some information where required for legal or operational reasons.

We use essential cookies and similar technologies required for core website functionality, reliability, and security.

If you accept optional analytics cookies via our cookie banner, we may load Google Analytics (GA4) to understand aggregate traffic and page usage. Analytics runs only after you click Accept; Decline keeps analytics off. IP addresses can be processed in accordance with Google’s terms and our configuration (for example, IP anonymisation where supported).

We may update this privacy policy from time to time to reflect changes in the website, our services, or our legal obligations. The latest version published on this page will apply from the date shown above.